Online Reputation Management

It happens to the best – and biggest – of companies. Bad reviews, brand-destroying viral tweets, video parodies, libelous Facebook notes, nasty blog posts and comments. You know, the usual “I’ve Been Wronged by That Evil Company” routine.

The Internet has changed how companies need to operate. They have evolved how companies view their customers. Reviews and reputation is not going away anytime soon. The sooner you start making changes in your business the sooner you will thrive. We work with companies that want to better understand the voice of their customers to make changes. We can help set up automated NPS surveys that help you understand how your customers feel about your company.

What do you do? In the past you would turn to a seasoned, traditional PR firm. Today you need experts who understand how your customer experiences are searched, understood, and shared. In short, you need Lakeshore Branding. Our online reputation management solutions can build your brand, withstand online reputation crisis, and win over customers both old and new.

Social Media Monitoring
Online Brand Management
Crisis Management
Online Reviews Tracking and Management
Customer Relations / Customer Relationship Management
Review Monitoring