4 Insights into Mobile Usability

On September 27th, 2010, wrote:

The explosion of mobile over the last several years is well documented. However, issues with the usability (or lack thereof) of mobile devices, websites and applications seem to be getting little play in the midst of all the hype. The still-very-venerable Jakob Nielsen, though, has warned that usability of mobile devices and websites is horrifyingly similar to the bad old early days of personal computing. Reviewing usability tests of mobile devices just last summer (2009), Nielsen wrote: “Observing user suffering during our sessions reminded us of the very first usability studies we did with traditional websites in 1994.” He summarizes his findings: “the mobile user experience is miserable.” Indeed, most of us seem to expect spotty service, ridiculously scrolly pages, multiple clicks to accomplish one step in a process, and limited functionality all around. Why? And for how long are people going to put up with this? Recently the Toronto usability company Interpix Design worked with a major Canadian company, – Read the full article