How To Tackle A Negative Customer Feedback

On January 9th, 2013, wrote:

It does not matter what kind of business you are in. Whether set on brick and mortar or an ecommerce business; small town company or nationwide conglomerate. It doesn’t matter. This is because social media has made it possible for just one disgruntled customer to have so much impact on your business through negative comment(s) posted online.   Now, the big question isn’t whether this will happen or not, but rather when it does happen, how to handle such a situation. So, here are some tips on how to address negative feedbacks from customers below: 1. Try to resolve the issue directly with the concerned customer Once you are able to know the person’s identity. That is of the customer complaining, you should try and make peace with this person. This should be your initial course of action. Doing otherwise by going to the online-site where the rants or negative reviews were made will only probably place you at the – Read the full article