How To Tackle A Negative Customer Feedback

On January 9th, 2013, wrote:

It does not matter what kind of business you are in. Whether set on brick and mortar or an ecommerce business; small town company or nationwide conglomerate. It doesn’t matter. This is because social media has made it possible for just one disgruntled customer to have so much impact on your business through negative comment(s) posted online.   Now, the big question isn’t whether this will happen or not, but rather when it does happen, how to handle such a situation. So, here are some tips on how to address negative feedbacks from customers below: 1. Try to resolve the issue directly with the concerned customer Once you are able to know the person’s identity. That is of the customer complaining, you should try and make peace with this person. This should be your initial course of action. Doing otherwise by going to the online-site where the rants or negative reviews were made will only probably place you at the – Read the full article

Damage Limitation: Turn Criticism In Your Favor!

On November 16th, 2012, wrote:

Recent research and most studies have shown that social media tops the lists of some of the most powerful tools for businesses. Online presence determines and generates a huge amount of sales for any company, provided you use it in the right manner. Social media handling requires a huge amount of public relations skills embedded deep inside you, to overcome damage and make things work in your favor. Are you a victim of social media lashing, which has given you sleepless nights and a wounded pride too? If yes, read along to know how to execute damage limitation, and turn criticism in your favor. Understanding the ‘Social Media’ Everything on social media is all in the public eye. Like the real world, social media’s virtual world is an extension of its real world. Exchanges, interactions and expressions on social media are quite intense, as people are less likely to refrain from being overtly direct. In comparison with direct associations and – Read the full article