How To Build Brand Loyalty With Amazing Customer Service

On February 23rd, 2013, wrote:

In today’s ultra-systematized world, it’s tough to have a one-on-one personal experience, with a real person. In the digital age, computers have replaced everything from telephone operators, receptionists and almost every representative between you and the company you most often do business with. However, there is nothing like calling a help or information line and actually getting a real person’s voice. It’s even better when that person’s sole objective is to help you at the best of their ability in a calm, respectful manner. More and more businesses today are realizing that in order to stand out in the super competitive market place of some of the most major industries, you must have exemplary customer service. This message is carrying down from big businesses to medium and small businesses everywhere. Excellent customer service will increase customers and build brand loyalty. Somewhere between the eve of the 20th and 21st century, analysts gave the incredibly misleading information to companies that they – Read the full article

5 Tips For Increasing Brand Loyalty With The Help Of Social Media

On February 11th, 2013, wrote:

Social media marketing is one of the hottest new developments in advertising today. Print advertising and broadcast commercials are still running strong, but social media offers a previously unavailable way to increase brand loyalty. Everyone has seen it before–customers who are so fiercely loyal that they will actively defend their chosen brand. What creates such a loyalty, and how can you use social media to create such a bond with your customers? Share Personal Experiences Your customers like to feel that they’re part of something more significant than a business relationship. One of the best ways to increase brand loyalty is to make your customers feel like friends. Share personal stories with your followers on social media networks. Personal stories make your customers feel like they are part of your inner circle, whether it’s a trip out of town or an adopted puppy who tore up the living room. Of course you’ll want to make sure you don’t get too – Read the full article