Yelp, the business review website, is once again in the news for some slightly unethical accusations. For $299 per month, Yelp will replace negative reviews with more positive ones of your choosing. You can essentially bury these bad reviews. Personally, at just under $300, I can think of a lot better uses for a small business. Read more at: “Don’t Trust Yelp with your Online Reputation” “Yelp.com Extortion Accusations Ignite a War of Words”
You’ve spent a great deal of time and effort optimizing your website for the search engines. Why? Because a stellar search ranking is how you’re going to get visitors and ultimately, customers. SEO has been pegged as the most important – and only – way to cultivate traffic. Your SEO tactics have been successful, and you’re among the top results for your keywords. And then comes a curveball. Siri and Her Effect on SEO and Local Search For millions of Apple iPhone 4S users, and there are more of them every day, your SEO won’t matter. Meet Siri. She’s a clever little witch, and you’re going to have to reassess your current SEO tactics if you hope to please her. And please her you must, because iPhone users rely on her. Instead of opening a search engine and manually typing keywords, they’re just going to ask Siri to find them what they’re looking for. And Siri, being the intelligent voice – Read the full article
Last week we published a guide on how to monitor Google Places reviews, Web updates, and content changes. It was well-received by our readers, so we’d like to build on the post and share info this time on tools for online reviews monitoring and management. Hopefully, this list will help you track online reviews of your brand, product, establishment, service, or business – and enhance your reputation as more customers talk about you on Google Places, Yelp, online directories, local business listings, and social media sites. Or, if you’ve used any of the online reputation management tools below, do let us know by leaving a comment below and sharing with us your experience. ReviewPush Texas-based ReviewPush markets itself as an “online review management tool for small to large businesses”. It offers a dashboard for monitoring / tracking reviews, protecting your brand and reputation, engaging with customers, and enhancing product offerings and promotions (such as coupons). ReviewPush features include: Continuous social – Read the full article
Search engine optimization is not a new idea in online marketing. It has changed and evolved a great deal, especially over the past five years. Those in the market for a new SEO company as well as any business that hopes to continue running its own in-house SEO should understand the same thing that every successful SEO marketing company does: that failing to keep up with changes in SEO means being unable to conduct successful SEO. Two changes in the past year, Google+1 and Panda, demonstrate the pace at which search engine marketing evolves and the dramatic nature of changes that can take place. Google+1 Although it may have lost some steam since its initial wave of success, the Google +1 feature continues to have a powerful impact on the company’s search rankings. More than one search advertising expert has claimed that “search will never be the same.” Beyond using saved cookies and search history to tailor search results, with – Read the full article
It’s great to drive traffic – online and offline – from all corners of the world. But if you’re a smart marketer, you’ll realize you don’t have to be so international – at least not when it comes to search engine optimization (SEO). Thanks to local search, businesses don’t have to squander resources on attracting customers and visitors that are beyond their geographic reach anyway. One can instead focus on catering to the heart of the locals. Want to find out how? Here’s a list of 17 great local SEO and local search tips, tricks, and tools to help you get started. Claim. Claim your local listing on Google Places. While you’re at it, go to Bing Local and Yahoo Local and claim your listings there, too. Apply best practices. Read our guide on Google Places to put yourself closer to the center of the map. Submit your info to the online yellow pages. Sign up in online directories and – Read the full article
Whether your business has 100 followers or 100,000 fans, you’ve probably already realized that your community needs to be cultivated – and monitored – on social media channels weekly, if not daily. Recent news about the Taco Bell class-action lawsuit, which was filed against Taco Bell for “misrepresenting the contents of its beef,” is nothing surprising. I’m sure most customers don’t expect they are eating wholesome, organic meals at Taco Bell. However, it’s not the lawsuit that is interesting here; it is the way that Taco Bell warded off a potential crisis by being proactive and effectual on social media. Taco Bell has already gotten some previous press for their impressive works on Facebook and Twitter; but this is more impressive, and the way they turned this particular misrepresented beef crisis into something positive is a great lesson for Internet marketers as well as for online reputation management professionals. First step: Address the issue A confident and clear message doesn’t – Read the full article
According to a study by Forrester Research, 71 percent of online shoppers read customer reviews before making a purchase decision. That’s close to three out of every four! Enough for us to have to seriously take this insight, one that serves as yet another proof that, when it comes to winning new customers (and bringing in new business) a satisfied customer or a loyal fan just might be your most potent sales rep. Oh, and it’s also probably a good idea to start soliciting customer reviews and testimonials. Why? More than techniques to manage your online reputation, reviews and testimonials can act as the worms that bait the fish. (Worms: a funny word to describe that which persuades shoppers to buy and mere visitors to become customers.) Need advice on soliciting – and maximizing the potency of – customer reviews and testimonials? Here’s a quick guide: Soliciting Reviews Ask for it. Your customers may never know that you want their – Read the full article
As you’ll notice, we’ve been focusing recently on the “marriage” of search engine optimization and social media – and talking about things like how you can use social media sites for your SEO campaign, or how you can leverage Twitter for link building. We believe that social can have a tremendous impact on search. And by “social” we don’t mean just Twitter and Facebook. We take into account other websites, too, like Reddit. Reddit – a social bookmarking site – is one of the darlings that we’re keeping an eye on this 2011. It has been around, having been launched 5 years ago, but Reddit enjoyed its best year last 2010 when it experienced a 300 percent surge in traffic (thanks largely to the expense of faltering Digg) and record 829 million page views last December alone. The site markets itself as “the voice of the Internet – (with) news before it happens”. Being a social bookmarking site, Reddit delivers – Read the full article
Twitter’s Approach to Free Information in the New Global Age
How Pinterest Can Help Develop Your Company Brand
SEO Trends to Watch Out for in 2012
SEO 101: Great Tips for Building Backlinks
ESSENTIAL E-mail Marketing Tips: How to Meet Your Customers’ Needs Via E-mail
