Tracking Your Brand? Check Out These Online Reviews Monitoring and Management Tools

On May 22nd, 2016, wrote:

Last week we published a guide on how to monitor Google Places reviews, Web updates, and content changes. It was well-received by our readers, so we’d like to build on the post and share info this time on tools for online reviews monitoring and management. Hopefully, this list will help you track online reviews of your brand, product, establishment, service, or business – and enhance your reputation as more customers talk about you on Google Places, Yelp, online directories, local business listings, and social media sites. Or, if you’ve used any of the online reputation management tools below, do let us know by leaving a comment below and sharing with us your experience. Review Trackers Best value review monitoring solution: Launched early this year, Review Trackers is widely considered as today’s leading online review monitoring solution. It’s designed for businesses of all kinds and sizes, including mom-and-pops, SMEs, and enterprise-level organizations and companies. A Web-based application that’s simple, fast, and easy – Read the full article

Your Guide to Finding – and Responding to – Online Customer Reviews

On March 9th, 2016, wrote:

Somewhere out there, a person is talking about you. Your business. Your brand. Of course, you’ll want to listen and join the conversation. You have to, right? The Internet, though, is a pretty big place. If before, the reviews and comments of your customers only came in literally by word of mouth – well, today that’s no longer the case. A bad review on a site like Yelp or Google Places, a nasty blog entry by a vindictive, loud-mouthed critic, an unflattering picture of your establishment posted online, or even just a single unfavorable tweet: it can undo your life’s work. It can offset all the great things that you, your employees, your brand managers, your publicist, and your ad agency have been doing. And it can keep tons of potential customers from walking through your door. (One study even says that a single bad review can cost you 30 customers!) No matter how big the Internet is – and – Read the full article

Five Reasons Why Google’s Review Monitoring Dashboard Is A Disappointment

On March 28th, 2014, wrote:

Reviews are already a huge factor when it comes to helping businesses stand out and succeed online, and if there needs to be a definite sign to signal the value of reviews in the future, it has to be Google’s recent announcement of their Reviews Dashboard to help local merchants monitor reviews from across the web. But, alas, Google has disappointed with this product. In my humble opinion, this product is nothing but a shinier interface to display data that Google already had and were collecting over time. Here are five reasons why this enhancement from Google disappointed me: #1 – Real review monitoring is about being able to respond in the now Google seems to have adopted a model of “if we find it, we’ll report it” when it comes to monitoring reviews. This means that, unless they find a review (which may take days, weeks or months), you’ll never see it in the dashboard. Anyone who’s been doing – Read the full article

Small Business Marketing Tips With ‘Yelp’

On January 18th, 2013, wrote:

As a small business owner you will want to use all possible tools to promote your business. If you have registered with Yelp, you can be sure that you’ve made the right decision. There are many services like Yelp, which claim to help you promote your business, but not all of them are generally used by the public. Yelp is a well known platform which is used by millions of users to find local businesses. Therefore, if you haven’t registered with Yelp yet, claim your business now and make the best use of the platform. There are certain things you need to do in order to market your business easily using Yelp. Measure Yelp Metrics Yelp Metrics is a very helpful tool to help you measure your metrics. It gives you a very clear picture of how your business page is doing on Yelp. You can get the number of mobile check-ins, clicks to your website, deals sold through Yelp, – Read the full article

Top 10 Mobile Apps for Online Marketing

On July 27th, 2012, wrote:

The most prolific marketing campaigns today happen on the Internet. After all, why pass up an opportunity to reach out to thousands of people inexpensively and quickly? If you don’t yet have the resources to hire Internet marketing professionals or SEO rockstars, don’t worry: just use your smartphone as your essential marketing tool. Check out these mobile apps that will help you in enhance your presence on the Web and drive your business: Raven Tools It’s a free (but there is a subscription charge) and all-inclusive toolkit, with an on-the-go dashboard for all of the website campaigns you’re managing. Raven Tools also covers SEO indicators often ignored by other similar apps: social mentions, connection between marketing expenditure and incomes. Yelp (for Mobile) Users can interact with business owners in this app, so you should use this to listen to what your customers are saying. Keep checking in to spots where you go often and write good reviews. The ripple effect – Read the full article

Is Your SEO Siri-Responsive?

On January 5th, 2012, wrote:

You’ve spent a great deal of time and effort optimizing your website for the search engines. Why? Because a stellar search ranking is how you’re going to get visitors and ultimately, customers. SEO has been pegged as the most important – and only – way to cultivate traffic. Your SEO tactics have been successful, and you’re among the top results for your keywords. And then comes a curveball. Siri and Her Effect on SEO and Local Search For millions of Apple iPhone 4S users, and there are more of them every day, your SEO won’t matter. Meet Siri. She’s a clever little witch, and you’re going to have to reassess your current SEO tactics if you hope to please her. And please her you must, because iPhone users rely on her. Instead of opening a search engine and manually typing keywords, they’re just going to ask Siri to find them what they’re looking for. And Siri, being the intelligent voice – Read the full article

Social Media Damage Control

On April 18th, 2011, wrote:

Whether your business has 100 followers or 100,000 fans, you’ve probably already realized that your community needs to be cultivated – and monitored – on social media channels weekly, if not daily. Recent news about the Taco Bell class-action lawsuit, which was filed against Taco Bell for “misrepresenting the contents of its beef,” is nothing surprising. I’m sure most customers don’t expect they are eating wholesome, organic meals at Taco Bell. However, it’s not the lawsuit that is interesting here; it is the way that Taco Bell warded off a potential crisis by being proactive and effectual on social media. Taco Bell has already gotten some previous press for their impressive works on Facebook and Twitter; but this is more impressive, and the way they turned this particular misrepresented beef crisis into something positive is a great lesson for Internet marketers as well as for online reputation management professionals. First step: Address the issue A confident and clear message doesn’t – Read the full article

Location Applications: Privacy vs. Value to Users

On September 7th, 2010, wrote:

With the recent launch of Facebook Places, many social media users and experts are debating the utility of location-based applications compared with the privacy concerns associated with services like Places, Gowalla, Foursquare, and Yelp. While Foursquare, Gowalla and Yelp location applications have gained popularity over the past year, Facebook Places is bringing location services to the mass public, not just social media savvy users. With over 500 million users, Facebook is undoubtedly the most popular social media platform available. Although Places is currently only available in the United States and has not yet become accessible to all users, some users argue that Facebook’s popularity means Places may pose a major threat to other location applications. Other social media users disagree, arguing that Facebook and Foursquare serve somewhat different functions. While people using Foursquare are clearly comfortable sharing their location with others, many Facebook users feel that Places is an invasion of privacy and have serious reservations about using the service. – Read the full article