Tools to Monitor User Feedback

On February 10th, 2012, wrote:

Ages ago (pre-Internet critical mass, sometime in the 1990s), if a customer had a complaint about a company or service, they called the company and complained. If they were lucky, they were apologized to and given a coupon to save the next time they bought. If they didn’t get the answer they wanted, maybe the customer would call the BBB. Today, if a customer complains, the first place they normally turn is the Internet. Facebook, Twitter, Google+, blog posts and comments make it easy for a customer to vent their frustrations and share their experiences with the world. With the explosive growth of user generated content (UGC), companies must use a variety of tools to monitor their brand and keep their online reputation clean. For this example, let’s look at the online backup service, SugarSync. Find New Content Google Alerts is the easiest way to start monitoring online content for a brand name or other term. Simply enter the search query – Read the full article

Social Media Optimization and Branding Through Online Interactive Activities

On February 10th, 2012, wrote:

We stand in a society incessantly connected to each other through virtual networks. One may wonder why virtual (Web-based) platforms are popular and the reason solely lies in the fact that they offer a variety of applications that help people share and connect with one another, which has always been the core needs of society. With greater technology, speed and living standards, the social networking sites help cater to newer demands and go beyond physical get-togethers. It is this platform that unites people and hence, has immense potential for online marketing and advertising. A brand is a brand because of the support – and recognition – it gets from people. Social Media Interaction and Competition One of the latest methods adopted by marketers is to engage audiences in contests and interactive competitions, giving away their commodities for free. Or, alternatively, these contests may engage people by giving away various other articles, trial offers, commodities, etc. These are becoming increasingly popular – Read the full article

Twitter’s Approach to Free Information in the New Global Age

On February 3rd, 2012, wrote:

On 28 January 2011, Twitter published a monumental blog post which detailed their censorship plan (or rather, lack thereof). The logic that representatives of Twitter utilized was both practical and easy to understand: the company simply lacked the manpower to review one hundred million tweets per day, and furthermore, they believed in the free flow of information and thus would only remove from Twitter illegal tweets and spam. In fact, Twitter in 2011 believed that discussion of topics in geopolitics made Twitter “fun” and “important”. Country-Based Censorship Needless to say, the alterations to this open-information policy just one year later came as a shock to Twitter users. On 26 January 2012, Twitter published a post on the same blog which explains their alleged need for selective, country-based censorship. This approach to sharing information is, according to Twitter, informed by certain countries’ views on free information. Content Control Specifically, Twitter will not be preventing content from being published. They will simply remove content retroactively, – Read the full article

How Pinterest Can Help Develop Your Company Brand

On January 31st, 2012, wrote:

I will be the first to admit that working in a social media department sometimes feels like a workout. You’re responsible for liking and tweeting and connecting and sharing and friending and +ing and stumbling and running and running and running. Did I say running? By the time the day is over, it feels like you were moving a mile a minute and you need a break. Whether you work in a social media department or are simply a company trying to keep up with the social media, enough is enough. What is Pinterest? However, even I will make an exception for the latest social network, Pinterest. Once you get over the groaning, you will find that this new social network is actually quite interesting. Basically, the site is a virtual board where you can “pin” visuals that interest you. Be it an infographic, video, picture, or just a color scheme you like, you can pin it onto your board for – Read the full article

Social Media Marketing: 4 Ways to Make Your Business More Visible With It

On January 18th, 2012, wrote:

A big part of running a successful business is making sure that everyone knows about it. Unfortunately, though, that can be a lot easier said than done! If you want to make your business more visible, tap into the power of social media marketing and take advantage of these expert tips: Offer specials to your social media contacts If people know that they’re going to get extra discounts and perks by “liking” you on Facebook or following you on Twitter, they’re going to do it! And, in return, they’ll give you things that you would have a real hard time getting otherwise, like solid word-of-mouth advertising and repeat business. Show people that you’re genuinely excited A big problem that people have in social media marketing is posting something because they feel like they “have to”. Guess what? That lack of enthusiasm shines through, and it’s not a good way to get people talking about your business. Instead, make sure that – Read the full article

Is Your Social Media Consultant Actually Qualified?

On January 9th, 2012, wrote:

More and more companies are realizing the importance of utilizing social media. However, finding the right social media marketing consultant or expert can be a daunting task. Due to the ambiguity of social media and lack of a formal means to measure competency, it seems as though nearly anyone can call themselves a “social media guru”. However, social media is more than sending out tweets or reading blogs. How can a company find an individual who can do more with social media than connect with friends? 5 Qualities of a True Social Media Expert Placing your online reputation in the hands of an unqualified applicant is always a risky situation; however, there are several distinctive qualities that mark a true social media expert. In order to find the most qualified social media expert, keep an eye out for the following indicators: 1. Passion: In general, you should look for an individual that has a passion for social media – they – Read the full article

Social Media for Travel Companies: Where We’re Headed (Plus Power Tips)

On December 29th, 2011, wrote:

For the travel industry, at least, social media is seen as more valuable than pay-per-click advertising. The World Travel Market 2011 report says that travel professionals see social media as one of the key revenue-generating channels over the next five years. As proof of this, the study found that eight out of ten travel-related businesses use some form of social media. Not only that: the World Travel Market 2011 also expects that in five years, half of all travel-related companies would be generating income and bookings on social media, rising from the current 22%. Out of those using social media marketing, around 50% do not even invest in PPC advertising, while 1 out of 5 of those who do use PPC aim to stop or reduce their spending in the next few years. It is very apparent that the travel industry loves social media. So if you are in the travel business, it is time to amp up your social media activities. Blogs – Read the full article

Social Media is About Investing in People

On December 26th, 2011, wrote:

Social media advocates are often quoted as claiming that social media is the greatest form of advertising because it is free. At Silicon Beach Training we use social media in a big way; we use it to increase exposure for our training courses. We use it to build relationships with key influencers and our customers. We also use it extensively to promote and share our flow of content generated to inform and inspire our existing customers and potential clients. One of the most important paybacks for all of this activity is it seriously improves our ranking. I believe that Google is going to up the stakes on this one, too; social shares are going to become even stronger signals that affect page position. In order to sustain these benefits, however, we need to employ people. We employ full-time people and we need to tap many external sources for content generation, paid for in currency and in back-links. Time and people – Read the full article