Social Media Dashboards – with Customer Relationship Management Features – for Twitter

On November 17th, 2011, wrote:

It’s not uncommon for businesses today to use social networks – namely, Twitter and Facebook – as a platform for engaging with customers and managing customer relationships. This development has given rise to an increasing number of social media solutions and dashboards, each promising to streamline all tasks and bring a new level of ease in customer engagement. Let’s take a look at the best of these solutions and their features. MediaFunnel   MediaFunnel is a social media suite for businesses and enterprises, with a host of features designed to make Twitter and Facebook accounts easier to manage. One of these distinguishing features is Multiple User Roles, or the ability to assign Administrator, Publisher, and Contributor roles and grant various levels of permission to review or publish tweets and Facebook posts (for greater editorial control and efficiency). Apart from monitoring Twitter and Facebook for mentions and tracking the performance of links via Bit.ly and BudURL, MediaFunnel also enables you to – Read the full article

Monitoring Google Places Reviews, Web Updates, and Content Changes

On November 15th, 2011, wrote:

There are ways to monitor changes and updates to your favorite websites, blogs, social networks, classifieds, and local business listings (including Google Places pages) – without having to watch the Web 24/7 or pressing the Refresh button every minute. And while RSS is today’s most popular way of syndicating content automatically, not all websites have it. (And not all users prefer it.) That’s where this list comes in: to be able keep up with what’s happening (in real-time) on any place across the entire Web; to monitor what customers and competitors alike are doing and saying; and to listen and respond to reviews and feedback as they are generated. Here are some of today’s best tools for monitoring changes to any website. Page2RSS Page2RSS is a free service that lets you create feeds for web pages you wish to follow or monitor – pages, specifically, that are static or don’t offer any RSS/Atom feeds. Page2RSS also serves as a way – Read the full article

Your Guide to Backing Up Your Facebook Data

On January 3rd, 2011, wrote:

Let’s face it: we post a huge amount of information on Facebook. It doesn’t even matter whether we’re using the hugely popular social network for business or for pleasure. They’re all there: status updates, photos, videos, notes, links, messages, apps, etc. Imagine if we suddenly lose all these tomorrow. So much social data, lost in a digital black hole. It would be like Yahoo! GeoCities all over again. Don’t let any unexpected turn of events mark the end of the world – or the end of your Facebook life. Because it won’t be, not with these great ways to download, store, and back up your Facebook data. (Hey, and while you’re at it, make sure you check out our recent guide on how to create a Twitter archive.) Facebook’s Download Your Information feature Not many users know about it, but Facebook has its own information backup tool, which you can access by going to your “My Account Settings”. (Check out – Read the full article

9 Cool Twittering Apps

On October 28th, 2010, wrote:

These days, Twitter is synonymous not only with communication and sharing but also with doing so while on the move. If you need an application to make your Twitter experience more mobile then you won’t have to look too far to find one. Here are 9 Twitter applications to make your life a little – and your business – easier and a lot more fun. Twitpic has become one of the most popular and downloaded apps for mobile phones. Just like the online version, the Twitpic app allows you to easily send images from your phone to Twitter. If that isn’t enough, Twitpic has a bunch of Twitter clients, too (for example, TweetDeck, which has TwitPic integration functionality). Just take a picture (or use your gallery images) and you can upload it to Twitter in an instant. Definitely worth the small cost to download. While of the subject of TweetDeck, what better application is there than this to maintain your Twitter stream? This app – Read the full article