How To Better Understand Your Customers Using Web Analytics

On May 29, 2013, wrote:

Part of the key to running a successful business in any industry is understanding your customers. Sales levels and marketing trends change depending on the demands of the market, and it is only by tuning into those demands that you can successfully bring your business up to its full potential. Web analytics play an important role in this equation. By making use of web analytics data you can learn more about your customers, understand what they want from your business, and more effectively cater to their needs.

Google offers a wonderful free tool set that businesses everywhere can use to better understand their customers. If your business is not already using Google Webmaster Tools and Google Analytics, be sure to get started using these utilities right away. They put a multitude of valuable tools at your disposal, including alerts, traffic measurements and a wide variety of key statistics. Incorporate Google’s robust webmaster tools into your web analytics plan to make the most of these important figures.

Traffic sources are highly important statistical figures in online marketing, which can be measured most accurately through the use of web analytics. If you can figure out how your customers are finding their way onto your pages, then you can ascertain which of your marketing strategies are proving to be most effective. Nurture your strongest traffic sources, and take measures to strengthen those aspects of your online marketing campaign that aren’t producing the results you need. Look into your traffic sources and you’ll have an easier time determining where your customers are coming from–both in the literal and figurative sense.

While traffic statistics are important for any business, you’re not going to become more profitable unless your visitors are becoming customers. This is what analytics pros refer to as the conversion rate–how many of your new visitors are becoming paying customers that drive up sales and help to grow your business? Web analytics data can be used to provide useful information about this formula. Track your visitors’ pathway through your web pages using your analytics software. Measure the amount of visitors who enter through your landing pages and wind up making purchases. This helps to clarify which marketing strategies are generating profitable responses from your customers.

There are many way that you can use customer analytics data to your advantage. Analyzing your traffic sources and conversion rates will help you to understand what works best for securing a sale. However, there is much more that analytics can tell you. Take some time to consider where your traffic originates from geographically. Are most of your customers local, or do they visit your site from across the country? This information tells you whether you need to focus on local marketing or expand your reach further out.

Make your website’s traffic data more than just an anonymous number. Find out whether your visitors are coming to you from directories like ApahcInc, or finding their way into your site from social media promotional posts. As you learn more about your customers, their backgrounds and their browsing habits, you’ll be able to find new ways to reach and serve them. Make good use of this data to improve your business and grow into a promising future.


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